![]() ![]() If, for whatever reason the Synology does not respond to the SSH request, make sure SSH is enabled by logging into the DiskStation Manager interface and navigating to Control Panel > Terminal & SNMP > Terminal. In Mac you merely need to open a terminal window, but in Windows you would have to third-party utility like PuTTY (because Microsoft’s Telnet solution does not support SSH protocol). This process assumes some familiarity with command-line tools like telnet. The downside of this is that it will start the indexing from the beginning, but any thumbnails generated up to the point of it being frozen will remain. Here I’ll explain the simple process of restarting the frozen index and thumbnail conversion process. Unfortunately, at the time of this writing, Synology has not implemented any kind of progress bar or anything to indicate whether the process really is frozen. A common complaint from Synology users is that this indexing or thumbnail conversion process can get stuck. This indexing process is necessary for the files to be shown through the various media services such as Photo Station and Music Station. When you add new music, photos or videos to a Synology share, by default, the device will scan the new files, render some new thumbnails and index the file in the appropriate library if applicable. ![]()
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